Who We Are

junarovelo operates from Shop 4001 Robina Town Centre, 19 Robina Town Centre Dr, Robina QLD 4230, Australia. We're a financial services provider focused on helping businesses achieve their vision through strategic financial planning and support.

When we say "we," "us," or "our" in this document, we mean junarovelo. When we say "you" or "your," we're talking about anyone who uses our services or visits our website.

What Information We Collect

The information we collect depends on how you interact with us. Here's what we might gather:

Personal Details

• Your name, email address, phone number, and postal address when you contact us or fill out forms on our website
• Business information including company name, ABN, industry sector, and your role within the organization
• Financial information necessary to provide our services, such as business revenue figures, funding requirements, and financial goals
• Communication preferences and the way you'd like us to stay in touch

Technical Information

• IP address and browser type when you visit our website
• Pages you view and links you click while browsing
• Device information including operating system and screen resolution
• Time and date stamps of your visits

Information From Third Parties

Sometimes we receive information about you from credit reporting agencies, business information services, or referral partners. We only accept this information when it's lawfully provided and relevant to the services you've requested.

How We Collect Your Information

We collect information in several ways, and we try to be upfront about it:

1. Directly from you when you fill out contact forms, request consultations, sign up for newsletters, or communicate with our team via email or phone
2. Automatically through cookies and similar technologies when you browse our website
3. Through business enquiries when you reach out about our services
4. From publicly available sources such as business directories or company registries
5. From third-party service providers who work with us to deliver services

Why We Need Your Information

We don't collect information just for the sake of it. Here's what we actually use it for:

Who We Share Information With

We're not in the business of selling your data. But there are times when we need to share information with others to provide our services:

We never share your personal information with marketing companies or data brokers. That's just not how we operate.

Overseas Disclosure

Some of our service providers operate cloud-based systems with servers located overseas. Your information might be stored or processed in countries including the United States, Singapore, or the European Union. These providers comply with data protection standards equivalent to Australian law.

We take reasonable steps to ensure overseas recipients handle your information in accordance with Australian Privacy Principles. When we send information overseas, we remain responsible for how it's managed.

How We Protect Your Information

Security isn't just a checkbox for us. Here's what we do to keep your information safe:

• We use secure socket layer (SSL) encryption for data transmitted through our website
• Access to personal information is restricted to employees who need it to perform their jobs
• We maintain physical security measures at our offices, including secure document storage and controlled access areas
• Our systems are regularly updated with security patches and monitored for unusual activity
• We conduct regular security assessments and staff training on data protection
• When we dispose of personal information, we do so securely through shredding or permanent digital deletion

No system is completely foolproof, but we're committed to maintaining industry-standard security practices and continuously improving our protections.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request access to the personal information we hold about you. We'll provide this within 30 days unless there's a valid legal reason not to. There's generally no charge for this, though we might ask you to cover reasonable costs if your request is particularly complex or time-consuming.

Correct Your Information

If you believe information we hold about you is inaccurate, incomplete, or out of date, let us know and we'll update it promptly. You don't need to provide a reason for requesting corrections.

Withdraw Consent

If we're processing your information based on consent (like for marketing emails), you can withdraw that consent anytime. This won't affect any processing that occurred before you withdrew consent.

Lodge a Complaint

If you're unhappy with how we've handled your information, you can lodge a complaint with us. We take complaints seriously and will investigate promptly. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner.

Opt Out of Marketing

Every marketing email we send includes an unsubscribe link. Click it and you're off the list. Simple as that. You can also contact us directly to update your preferences.

How Long We Keep Your Information

We don't keep information longer than necessary. Retention periods depend on the type of information and why we collected it:

• Financial records and service documentation are kept for seven years to comply with taxation and business records legislation
• Marketing contact information is retained until you unsubscribe or ask us to remove it
• Website analytics data is typically stored for 26 months before automatic deletion
• General enquiry information is kept for three years unless we have an ongoing relationship with you
• Information related to legal matters is retained until the matter is resolved and any appeal periods expire

When we no longer need information, we delete or anonymize it using secure methods that prevent recovery.

Cookies and Website Tracking

Our website uses cookies and similar technologies. These are small text files stored on your device that help us understand how people use our site.

Essential Cookies

Some cookies are necessary for our website to function properly. These handle things like security, form submissions, and basic site functionality. You can't opt out of these while using our site.

Analytics Cookies

We use analytics tools to see which pages people visit, how long they stay, and where they come from. This helps us improve our website and understand what information people find useful. These cookies don't identify you personally.

Managing Cookies

Most browsers let you control cookies through their settings. You can block cookies entirely, though this might affect how our website works. Check your browser's help section for instructions on managing cookies.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected information from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We recommend checking back occasionally to stay informed about how we protect your information.

Making a Privacy Complaint

If you have concerns about how we've handled your personal information, here's how to raise them with us:

1. Contact us using the details below, explaining your concern in as much detail as possible
2. We'll acknowledge your complaint within two business days
3. We'll investigate the matter and provide a written response within 30 days
4. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992